At Biluibaba, we aim to make your shopping experience simple, reliable, and convenient. Orders placed through Biluibaba are delivered to customers using our authorized delivery partners.
1. Delivery Time
- Orders are generally delivered within 2–5 business days after the order is confirmed.
- Delivery time may vary depending on the customer's location, product availability, seller processing time, and other unforeseen circumstances.
- Orders placed on weekends or public holidays may require additional processing time.
2. Delivery Process
- After an order is confirmed, the respective seller prepares the product for shipment.
- Biluibaba coordinates with its delivery partner to collect and deliver the product to the customer's provided address.
- Customers may receive delivery updates through the contact information provided during checkout.
3. Multiple-Seller Orders
If an order contains products from multiple sellers, the products may be delivered in separate shipments depending on the sellers' locations and product availability.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and valid contact number. Biluibaba may not be responsible for delays or failed delivery caused by incorrect or incomplete address information.
5. Delivery Delays
Delivery may occasionally be delayed due to circumstances beyond Biluibaba's control, including severe weather, transportation disruptions, public holidays, unexpected operational issues, or other unforeseen events.
6. Failed Delivery
If a delivery attempt is unsuccessful due to the customer's unavailability, incorrect address, or inability to receive the order, additional delivery arrangements or charges may apply.
7. Product Inspection
Customers are encouraged to check the package and product condition upon delivery. If a product arrives damaged, incorrect, or incomplete, customers should contact Biluibaba Customer Support as soon as possible according to our Return & Refund Policy.
8. Shipping Charges
Applicable delivery charges will be displayed during checkout before the customer confirms the order. Delivery charges may vary depending on the delivery location, order size, seller, and other applicable factors.
9. Contact Us
For any delivery-related questions or concerns, customers can contact Biluibaba Customer Support through our available support channels.
Biluibaba reserves the right to update this Shipping & Delivery Policy when necessary.